Open Intern Position: Technical Support Analyst

Location: Duluth, GA
Apply: Send resume to careers@cybriant.com
About Cybriant: Cybriant is a holistic cybersecurity service provider which enables small and mid-size companies to deploy and afford the same cyber defense strategies and tactics as the Fortune 500. We design, build, manage, and monitor cybersecurity programs.
Open Intern Position: Technical Support Analyst

The technical support analyst position acts as a primary interface to the computing services customers that are supported by the information technology and resources department to effect real-time problem analysis and resolutions.

  • Job Details & Responsibilities Qualifications
  • On-call rotation one week per month
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software
  • Incident and problem management
  • Provide exceptional Service support to the business
  • Provide solution(s)/work around(s) to incidents and Problems
  • Contribute to policies, processes and procedures
  • Install, maintain and support new applications
  • Work to SLA thresholds for incident(s), request(s) and problem(s)
  • Prioritizing and managing several open cases and mini projects at one time
  • Trend Analysis and Problem management
  • Establishing a good working relationship with the business and 3rd party’s
  • Keep up to date with advancements in technology
  • Review of services, application delivery, patching and Anti-Virus
  • Ensure appropriate standards and procedures are adhered to during the development
  • Work with a variety of business and technical teams to enhance service
  • Supporting Users on both hardware and Software applications
  • Administer backups and restores
  • Performance monitoring.
  • Administer Active Directory

PERIPHERAL DUTIES:

  • Remain engaged with technical forums and user groups.
  • Evaluate applicability, test, and certify new products.
  • Other relevant tasks as directed by department leadership.  High Standard of Incident and Problem management
  • Experience using helpdesk applications
  • Experience in Incident Trending and analysis
  • Active Directory administration.
  • Excellent troubleshooting and problem-solving skills
  • Windows 7 pro and greater

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent verbal and written communication skills required.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage, networking, and peripheral devices.
  • Proficiency with case management and ticketing systems.
  • Superior customer service skills.
  • Phone and remote support experience, knowledge and resolution ability required.